Day to day involvement with accidents, deaths of employees and assaults on staff have helped ICAS shape a sensitive unique pre and post trauma service for organisations. The service promotes resilience and education for employees prior to an incident and facilitates stabilisation and natural recovery after a trauma.
Day to day involvement with accidents, death of employees and assaults on staff have helped ICAS shape a sensitive, unique pre and post trauma service for organisations. The service promotes resilience and education for employees prior to an incident and facilitates stabilisation and natural recovery after a trauma.
Our experience has helped us understand that organisations affected by crisis have many pressing concerns, which must be addressed with near immediacy. Rapidly compounding issues compete for resources and management attention at a time when the full picture of events is only emerging. All priorities seem urgent, and the organisation´s established patterns of delegation and execution might be severely hampered by the circumstances of the crisis.
The services are ready to be activated and deployed on demand; they have been specifically developed to place the best practices of Crisis Response and Incident Management (CRIM) systems at the disposal of organisations as they begin to deal with the impact of the event.
The people issues of a workplace crisis begin to emerge immediately, the actions and communication of senior managers in the "Golden Hour" after a crisis set a lasting tenor. While the most critical steps may seem deceptively simple in retrospect, it is surprisingly difficult for most organisations to ensure their timely and systematic deployment in the chaos of the immediate situation.
Our services ensure that organisations receive the support needed to implement and sustain effective response to their staff needs from the very first moments of a crisis and are followed with effective "stepped care" approaches to assistance throughout the resolution and recovery process.
Some of our clients...
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